Regional Computer Services

hardware software network on-site off-site

Support

Regional Computer Services offers on-site and off-site support services for computer hardware, software and network problems in the Melton and surrounding areas, including but not limited to, Ballarat, Daylesford, Geelong, Gisborne, Kyneton, Romsey, Sunbury, Craigieburn, and Melbourne.

Hardware

Regional Computer Services can provide support for most hardware problems including power supply, memory, video card, networking problems.

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Software

Regional Computer Services can provide support for most software problems including installation, configuration and virus related problems.

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Network

Regional Computer Services can provide support for most network problems including problems related to hardware and network configuration.

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On-Site

Regional Computer Services can provide support for most hardware, software and networking problems on-site with fees charged on an hourly basis (or part thereof) within the Melton and surrounding areas, including but not limited to, Ballarat, Daylesford, Geelong, Gisborne, Kyneton, Romsey, Sunbury, Craigieburn, and Melbourne.

Regional Computer Services reserves the right to charge a call out fee equilevant to a one hour service fee on top of the normal hourly service.

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Off-Site

Off-site support is the preferred method of support by Regional Computer Services as it is generally cheaper for the customer account time wastage experienced while performing on-site support such as waiting for Internet downloads, virus scanning, scandisk and defragment tasks, etc...

Due to circumstances such as time constraints or complexity of support issues, a request for computer delivery by the customer or pickup by Regional Computer Services may be requested in order for Regional Computer Services to perform off-site support.

Although off-site support is the preferred method of providing support by Regional Computer Services, this is not always available such as when the customer is experiencing networking problems.

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